Make sure you get Shelter emails

You may not be receiving Shelter emails 100% of the time if your email account sometimes behaves as if they are ‘spam’, or unwanted, emails.

Many email programs are able to distinguish messages from legitimate senders reliably, but on occasion a legitimate email may be incorrectly judged as spam, and either sent to a junk mail folder or deleted. This means you might be missing out on some Shelter communications.

You should only receive regular Shelter emails from the following addresses:

info@shelter.org.uk
shelter@email.shelter.org.uk
campaigns@email.shelter.org.uk
e-update@email.shelter.org.uk
publications@email.shelter.org.uk
training@email.shelter.org.uk
onlinetraining@shelter.org.uk
shelterlegal@shelter.org.uk

You can set up your email account so that Shelter emails are always sent to your inbox.

Select your email program to find out how:

• Microsoft Outlook 2003
• Yahoo! Mail
• Hotmail
• Google Mail
• Microsoft Outlook 2007

Microsoft Outlook 2003

Either:

1. Open the email and right-click senders email address.
2. Select 'Add to contacts'.
3. Save and close.

1. Go to 'Tools' on the top toolbar and select 'Options'.
2. Select the 'Preferences' tab.
3. Click 'Junk email'.
4. Select the 'Safe senders' tab.
5. Add the email address you want to whitelist.

 Yahoo! Mail

1. Open the Bulk email folder.
2. Locate and open the email message that you want to whitelist.
3. In the second menu bar, click the Not Spam button.

Hotmail

1. Open the Junk Email folder and open the message you want to whitelist.
2. In the top menu bar, click 'This is not Junk' or in the yellow warning bar, click the 'Not Junk Mail' button.
   

Google mail 

1. Open the email message.
2. In the upper right corner of the message window, click the drop down menu that says 'Reply'.
3. Select 'Add to Contacts list'.
   

Microsoft Outlook 2007

1. Go to 'Tools' and then 'Options'
   
2. Select 'Junk Email Options'.
3. Select the 'Safe senders' tab.
4. Add the address of the email to the safe list.