Contact us

Get housing help and advice

• Contact Shelter's free housing advice helpline on 0808 800 4444 (calls are free from UK landlines and main mobile networks).
• Visit the Get Advice section of this website for help online.
• Phone or visit a Shelter advice centre near you.

Get supporter information

• Telephone our Supporter Helpdesk on 0300 330 1234 from Monday-Friday 9am-8pm, Saturday 9am-1pm (calling this number will cost you less than a local rate call).
• Fax us on 0344 515 2973.
• Email info@shelter.org.uk.

Please note we cannot give housing advice on this number.

Donate to Shelter

Visit our donation page.

You can also donate unwanted goods to Shelter shops. 

Make a corporate enquiry

To discuss how your company could work with Shelter please email corporate@shelter.org.uk.

Speak to a specific member of staff or department

Telephone our Reception on 0844 515 2000. We are open Monday to Friday 9am to 5.30pm.

Make media enquiries

Journalists can visit the media centre for contact details and media briefings.

Give website feedback

Please email your comments to webeditor@shelter.org.uk. What you tell us is subject to a monthly review and your feedback helps us improve our website.

Write to us

Our address is

• Shelter, 88 Old Street, London EC1V 9HU, or
• Shelter Scotland, 4th floor, Scotiabank House, 6 South Charlotte Street, Edinburgh, EH2 4AW

See our terms of trade

Download our 'Terms of trade with suppliers' document which is aimed at all suppliers of goods and services to Shelter. It contains our standard terms of trade and includes what we expect from suppliers and what they can expect from us.

Download 'Terms of trade with suppliers'