Contact us

Get housing help and advice

Get supporter information

  • Telephone our Supporter Helpdesk on 0845 458 4590 from Monday-Friday 9am-8pm and Saturday 9am-1pm (calling this number will cost you less than a local rate call).
  • Fax us on 0844 515 2030.
  • Email info@shelter.org.uk.

Please note we cannot give housing advice.

Donate to Shelter

Visit our donation page.

Speak to a specific member of staff or department

Telephone our Reception on 0844 515 2000. We are open Monday to Friday 9am to 5.30pm.

Make media enquiries

Journalists can visit the media centre for contact details and media briefings.

Give website feedback

Please email your comments to webeditor@shelter.org.uk. What you tell us is subject to a monthly review and your feedback helps us improve our website.

Write to us

Our address is

  • Shelter, 88 Old Street, London EC1V 9HU, or
  • Shelter Scotland, 4th floor, Scotiabank House, 6 South Charlotte Street, Edinburgh, EH2 4AW

Request information

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Donate now

Please support Shelter’s work with a monthly donation by direct debit.