How we make a difference
Different sectors of Shelter work together to achieve the best possible outcomes for people in housing need. Here’s how it works:
identify a problem and pass on evidence to the Policy and Research team.
Policy and Research
build a picture of situation nationally and recommend new laws and policies to solve the problem.
The Campaigns team
mobilise support for our recommendations among supporters, MPs and the general public.
Meanwhile, Services find practical ways to cope with the problem in the short term.
Under pressure from Shelter’s campaigning and lobbying efforts, the Government announces change.
A better situation for people in housing need.
A real life example – The problem: Rent deposits unfairly withheld
Shelter collects evidence that many people who rent their homes privately are having deposit money withheld unfairly. This suggests there is an urgent need for legislation.
Policy & Research
The Government publishes a tenancy deposit consultation paper and an evaluation of its pilot deposit protection scheme (2002). Based on these, Shelter’s policy unit recommends:
- introducing a national scheme to collect and hold deposit money
- independent adjudication for all disputes over return of deposits
- inventories for all furnished and semi-furnished lets.
Shelter urges its campaigners to show support for Shelter’s recommendations and get them made law in the Housing Bill (2004).
Services: the housing advice centre
In Stratford, north-east London, Shelter caseworkers notice huge numbers of private tenants from Eastern Europe having their tenancy deposits withheld unfairly by unscrupulous landlords.
Services: the specialist project
In response, Shelter sets up the East London Multilingual Private Tenancy Advice Project, to offer housing support and financial advice to this vulnerable community.
March 2007. Government announces that Tenancy Deposit Protection Schemes will come into force from 6 April.
Shelter research, policy recommendations, and campaign efforts all played a crucial role in persuading the Government to introduce these groundbreaking schemes, which will have immediate benefits for people who rent their homes.