About the Children's Service

A young girl outside a terraced house

Shelter’s Children’s Service identifies new ways of preventing child homelessness and delivers practical pilot projects to support children and young people who experience homelessness, enabling them to achieve better outcomes.

Tens of thousands of children in Britain are homeless. Growing up without a permanent home shatters their health, education and wellbeing. Homelessness leads to chronic insecurity, poor health, families at breaking point, and forces children to grow up on the edge of society: anxious, depressed and often out of school.

Shelter’s solution

For more than 40 years, Shelter has campaigned for a decent home for all. Now we are tackling the shocking scale of this hidden problem with the children's service – our blueprint to end child homelessness.

Children’s Service Advice Line

The Children’s Service Advice Line was established in 2007 and was initially set up to provide housing advice to children’s centre staff working with families in housing need. More recently this service has been made available to a wider group of children’s services professionals in both statutory and the voluntary sectors.

Regional Children’s Co-ordinators

Our team of Regional Children’s Co-ordinators, based in Liverpool, Newcastle, London and Bristol work with housing and children’s services to facilitate the take up of good practice models and tools. They contribute to effective changes in policy and practice within mainstream agencies working with children, young people and families.

Children’s Legal Service

Our Children’s Legal Service has been established to influence changes in the law as it affects homeless children and families by undertaking test cases and policy work.


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