Our supporter charter
Shelter supporters are the bedrock of our efforts to end bad housing and homelessness for good. Without people like you, we could not continue our vital work reaching out to those in need.
Our supporter charter outlines our commitment to you and explains what you can expect from us.
Our commitment to you
We will:
- use your donations carefully and responsibly
- respect your wish to assign a gift to a particular aspect of our work
- thank you for your support and let you know what your donations have made possible
- make the best use of our income by funding work that has a demonstrable, positive impact on the lives of homeless and badly housed people, while keeping support costs to a minimum
- ensure that your personal details and donations are kept secure, and never share your personal data with other organisations
- abide by the Institute of Fundraising Codes of Fundraising Practice and ensure that all our activities are open and fair, honest and legal
- communicate with you in the ways that you prefer and, if these change, adapt them swiftly to suit your needs
- acknowledge any queries and complaints within three working days, and respond fully within ten working days via your preferred method of contact.
You can read our supporter charter in full (pdf).
Contact us
Our supporter helpdesk number is 0300 330 1234 or email info@shelter.org.uk
