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Housing Benefit and Council Tax Benefit

Content applies to England

If you rent your home and have a low income, or get welfare benefits, you may be entitled to Housing Benefit or Local Housing Allowance. Council Tax Benefit can be paid to both tenants and homeowners who are having difficulty paying their council tax.

    What is Housing Benefit?

    Housing Benefit is a benefit to help people pay their rent. This page explains more about what it is, what it covers, and who can claim it. More >

    What is Local Housing Allowance?

    You may get Local Housing Allowance instead of Housing Benefit if you live in certain parts of the country and rent your home from a private landlord. More >

    What is Council Tax Benefit?

    Council Tax Benefit is paid to help people pay their council tax. This page explains more about what it is, what it covers, and who can claim it. More >

    HB and CTB jargon

    Fed up looking at letters from the Housing or Council Tax Benefit department and not knowing what they mean? Read this page to see if it can help you understand the jargon. More >

    Making a claim

    If you think you might be entitled to help to pay your rent or your council tax, read this page to find out how to make a claim, the information you will need to provide, and how to make sure everything runs smoothly. More >

    How HB is calculated

    Housing Benefit is paid by the council to help people pay their rent. The rules about how much Housing Benefit you may get are complicated, but this page may be able to help. More >

    Waiting for a decision

    Once you have handed in your form, you will have to wait for your claim to be processed. This page tells you what to expect while you are waiting and what to do if you haven't heard anything. More >

    Getting a decision

    Once your claim for Housing or Council Tax Benefit has been processed, you will receive a decision letter. This page tells you how to work out what the letter says and what you can do if you disagree with it. More >

    Getting payments backdated

    If you think that you may have been entitled to Housing or Council Tax Benefit at any time during the last year and have a really good reason for not having claimed before, you may be able to get backdated benefit. More >

    Changes in circumstances

    If you are getting Housing or Council Tax Benefit, any change in your circumstances may affect the amount of benefit that you are entitled to. Find out which changes you have to tell the Housing or Council Tax Benefit department about. More >

    Discretionary housing payments

    If you get some Housing Benefit or Council Tax Benefit but are having difficulty paying the rest of your rent yourself, you may be able to get a discretionary housing payment. More >

    Challenging a decision

    If you receive a letter or an explanation from the Housing Benefit or Council Tax Benefit department that you do not agree with, there are things you can do. This page tells you what you have to do to get the decision looked at again. More >

    HB for young people

    If you are between the ages of 16 and 25 and thinking about claiming Housing Benefit, find out more about how your age will affect your claim. More >

    HB for students

    Most full-time students are not entitled to Housing Benefit, however there are some exceptions. More >

    HB for two homes

    Normally you can only get Housing Benefit for one home at a time. However, there are special circumstances where it may be possible to have Housing Benefit paid for more than one home. Find out what these circumstances are and how to apply. More >

    HB while away from home

    You can get Housing Benefit while you are away from home for up to 13 weeks, so long as you intend to come back to your home and you are not likely to be away any longer. In special circumstances you may be able to get Housing Benefit for longer. More >

    HB for your notice period

    Housing Benefit usually stops the day you move out of your home. If you have to move out immediately, but still have to give your landlord notice that you are leaving, it may be possible to get Housing Benefit for up to four weeks after you move out. More >

    HB before moving in

    You may need to start paying rent on a new home before you can actually move in. In some situations, you may be able to get Housing Benefit. More >

    HB if renting from a family member

    You may not be able to claim housing benefit if you pay rent to a family member or partner. More >

    HB for mobile homes

    If you have a low income, or receive welfare benefits, you may be entitled to Housing Benefit to help pay rent or pitch fees for your mobile home. More >

    Updated: 19 Jul 07

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    Copyright © Shelter 2008
    Charity Number 263710
    88 Old Street, London EC1V 9HU
    Website http://www.shelter.org.uk/
    Telephone 0845 458 4590
    Email info@shelter.org.uk

    Printed 13 May 2008 at 15:06 hrs by 38.103.63.17