Council tenancies

This content applies to England only.

Housing laws vary between England and Scotland. This page applies to England only. Get advice relating to Scotland

The council sets the amount of rent you have to pay. The type of council tenancy you have will make no difference. The rent is usually less than private landlords would charge for a similar property.

Rent and service charges

Your tenancy agreement will tell when you should pay your rent. The council will give you rent statements showing how much rent was due and how much rent was paid. It may be possible to pay your rent in different ways, such as in person or through your bank. Your rent may also include charges for water rates or services, such as heating or the use of a garage. Ask the council exactly what it includes.

What if I'm having problems paying it?

Your rent should always be your top financial priority because you could lose your home if you don't pay it. You may be able to claim housing benefit if you are on benefits or have a low income. Ask your council office for an application form as soon as possible, if you need to claim. If you need extra financial help, you may be able to get a discretionary housing payment. An adviser can help you work out what you're entitled to. Use our advice services directory to find one in your area.

If you're struggling to pay your rent or you have already fallen behind, contact an independent adviser straightaway. This is especially important if you have a demoted or introductory tenancy because you can be evicted much more easily than other tenants. It is often possible to sort things out if you act quickly. If you don't do anything, the situation is likely to get worse and you might risk losing your home.

What can I do about rent increases?

Check your tenancy agreement to see what it says about how the rent can be increased. The council normally has to give you written notice first and should give you at least four weeks' notice. It is very difficult to challenge rent increases if you rent from the council, even if they seem unfair. But if you decide you want to challenge a rent increase, contact a citizens advice bureau or Housing Aid Centre for advice first.