How we can help

Shelter is here so that no one has to fight bad housing or homelessness on their own.

We have more than 200 professionally trained advisers ready to offer free, expert advice. No matter what your situation, we will try to help.

Last year 83,000 calls were made to Shelter’s helpline. More than three million visits were made to our advice pages and 61,000 people used our face-to-face services.

Shelter advice centres

Shelter has advice centres up and down the country where you can get personal, face-to-face advice from one of our housing experts. Find your nearest.

Housing advice helpline

Call an adviser for free on 0808 800 4444

Advice by email

Advice by email – If you have questions about your housing, Shelter advisers can answer housing questions by email. Send your query using our simple form.