Find out more about getting repairs done to leasehold properties and what happens if repairs are needed to more than one home in the same building.
Who is responsible for repairs
Your lease sets out who is responsible for carrying out repairs to your home and to any shared facilities.
Get legal advice if your lease does not say anything about who is responsible for a repair, for example external garages.
Repairs leaseholders are responsible for
Most leases say that the leaseholder is responsible for maintaining and repairing the inside of their home.
This usually includes repairs to:
- all internal decoration, including carpets and paintwork
- furniture and appliances
- internal plumbing and wiring
Repairs that freeholders are responsible for
The freeholder is usually responsible for repairs to:
- the building's structure, including the roof and guttering
- shared parts of the building, such as lifts and communal stairways
Freeholders don't have to inspect their properties to check for repairs.
Some freeholders make regular checks for repairs, particularly in large blocks of flats.
Write to your freeholder as soon as you aware of any problems. Give details of the problem. Date your letter and keep a copy.
The freeholder should complete the repairs within a reasonable period.
Paying for repair work on leasehold properties
As a leaseholder, you usually have to pay for repairs that the lease says you're responsible for.
The freeholder is usually responsible for arranging repairs to the building's structure or shared areas. As a leaseholder you may have to contribute to the cost of these repairs.
The freeholder is usually responsible for taking out buildings insurance. This may cover all or part of the cost of the repairs, for example if the damage is caused by an accident.
If a repair isn't covered by insurance, for example replacing a worn-out lift, each leaseholder usually has to pay a share of the total cost. The amount you pay should be ‘reasonable’.
Sinking funds, or reserve funds, are often used to help cover the cost of major repairs. Leaseholders are required to pay a certain amount every month or year to build up the amount in the fund. You usually pay this as part of your service charges.
If the freeholder refuses to do repairs
Your freeholder is breaking the conditions of your lease if they refuse to carry out repairs they're responsible for.
Get advice if this happens. You may be able to take the freeholder to court to force them to do the work. The court may also be able to order them to pay you compensation.
Your council's environmental health department may be able to help if the problems are a risk to your health or safety. They could order the freeholder to do the work
Use the Gov.uk council finder to find your local council's contact details.
If your freeholder still doesn't get the work done, you may be able to do the work yourself and claim the money back from the freeholder.
You may be billed for your share of the work through service charges.
If other leaseholders won't pay
The freeholder can still get the work done even if one or more leaseholders refuse to pay for essential repairs. The freeholder can't use this as an excuse to put off the repairs. This is usually the case even if your lease says that the freeholder doesn't have to organise the work until the leaseholders have paid for it.
As long as the freeholder has consulted the leaseholders about the work and the costs are reasonable, the freeholder can include them in the service charge.
If any leaseholder refuses to pay the service charge, the freeholder can take that person to court.
Freeholders can't ask any leaseholder to pay more than their share.
Service charges: leaseholders rights
All the leaseholders must be consulted first if the cost of a repair that is the freeholder’s responsibility is going to cost more than £250 per property.
If there is a tenant’s association they must also be consulted.
Having a consultation does not mean that leaseholders are giving permission. It means that the freeholder has to:
- tell you what they plan to do and why the work is needed
- give you estimates for the cost of the work
- allow you at least 30 days to make any comments you have in writing
You may not have to pay all the costs if the freeholder hasn't consulted you properly on service charges.
Contact the Leasehold Advisory Service (LEASE) or a solicitor for further advice.
Use the Gov.uk Legal adviser finder to find a legal adviser in your area.