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The housing and homelessness charity

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  • Paying for a home
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  • Paying for a home
    • Working out a budget
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  • Debt and arrears
  • Eviction
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  • Find local advice
  • Shelter England Home
  • Get advice
  • Paying for a home
  • Working out a budget
  • Tenancy deposits
  • Rent in advance
  • Rent and rent increases
  • Housing benefit and local housing allowance (LHA)
  • Mortgages
  • Interest rates
  • Support for mortgage interest
  • Council tax
  • Social fund grants and loans
  • Other benefits
  • Housing support after redundancy
  • Help with heating costs
  • Energy efficiency
  • Insurance
  • Care and support costs
  • Furniture projects
  • Financial help if you've been in the forces
  • Keeping your home when in prison

Advice for struggling homeowners

Are mortgage arrears putting your home at risk? Get advice here.

What you should do

  • Keep negotiating with your lender
  • Try to reduce your monthly payments
  • Find out if you're eligible for Government help
  • If you're facing court action, be prepared

Call Shelter's dedicated homeowner helpline on
0300 3300 515
8am-8pm Mon-Fri and 8am-5pm Sat-Sun

What you should avoid

  • Never hand the keys to your lender and walk away
  • Be wary of private sale and rent back schemes
  • Don't assume the council has to rehouse you
  • Don't ignore mortgage debts - they won't go away

If you need help to take action
use our advice services directory
to find an adviser you can talk to in person

Search for advice

 

Further resources

  • Download one of our mortgage advice booklets
  • Get advice by email
  • Council of Mortgage Lenders mortgage calculator
  • Financial Services Authority mortgage calculator
  • BBC mortgage calculator

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Page last updated March 9, 2012

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Every two minutes someone
faces losing their home.

Help us help who’s next.

© Shelter 2012
Charity number 263710 (England & Wales); SC002327 (Scotland)
88 Old Street London EC1V 9HU