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Webchat

Opening times: Monday to Friday, 8am - 6pm | Closed bank holidays

Use webchat if you:

  • can't find what you need on our housing advice pages

  • need help to take your next step

  • don't want to call us or can't get through to the helpline

Webchat only gives advice on English housing law.

The law is different in Scotland and Wales so you'll need different advice. Try Shelter Scotland or Shelter Cymru.

If you're a professional, you'll need to use the housing webchat for professionals.

We're checking for a space in our webchat queue...

Checking adviser availability

  • A button will appear when an adviser is free

  • It's useful to have documents ready, like your tenancy agreement or relevant letters or messages

  • Our webchat is often busy so it can take some time to get through

Advice that helped other people

I need to end my tenancy

Tool: how to end a tenancy

Guide: ending a fixed term tenancy early

Guide: ending a periodic tenancy

I'm homeless or will be soon

How to get council help with housing

Emergency housing from the council

What to say to your council if they don't give you emergency housing

Get a place to stay if you're homeless and on the streets

I need to get repairs done

Repairs your landlord is responsible for

When your landlord won't do repairs

Can I stop paying rent if my landlord won't do repairs?

I need to get my deposit back

How to get your deposit back

What to write your landlord if they make unfair deposit deductions

Looking for something else? See all of our housing advice.