How to deal with changes to your housing benefit
When your housing benefit can be stopped
Why payments can be suspended
Payments are usually suspended because the council think:
- a change in circumstances affects your claim
- an overpayment has been made
Your council will write to you if they suspend your housing benefit claim and explain the reason for it. They may ask you to provide additional information or evidence.
The council should restart payments within 14 days if you provide the evidence or information required within 1 month of the request.
Payments will be backdated to the date they were suspended.
When the council can end your claim
The council can stop your housing benefit payments if you do not provide evidence or information required to support your claim within 1 month.
Tell the council if you’re unable to get the evidence they require. You may be able to provide other acceptable evidence.
The council must tell you if a decision to end your claim has been made. You can appeal to a housing benefit tribunal if you want to challenge the decision.
Complain about suspended or stopped payments
Use the council’s formal complaints process if you are not happy with how they have managed your housing benefit claim.
If you’re not satisfied with the response from the council, you can complain to the Local Government and Social Care Ombudsman.
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Last updated 24 Sep 2018 | © Shelter
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