Housing benefit payments can stop unexpectedly. Contact your housing benefit office immediately if this happens.
Why housing benefit payments stop
Your housing benefit office should tell you if your claim is likely to stop for any reason.
This could happen when, for example:
- your jobseeker's allowance or employment and support allowance stop
- the council makes a mistake or receives incorrect information about you
- you don't send in a housing benefit renewal form
- your income is now too high to continue to get housing benefit
Your housing benefit should not be stopped if your jobseeker's allowance or employment and support allowance are temporarily suspended due to a sanction imposed by Jobcentre Plus.
How to restart your benefit
Contact your housing benefit office immediately if your benefit stops and you weren't expecting it.
Make sure you contact your housing benefit office, even if you think the problem is caused by other departments or offices, for example the Jobcentre that administers your other benefits.
Before you call, check the date you received your last housing benefit payment. You may be asked to send more information or evidence.
When housing benefit officers have looked into your situation, they should write to let you know the outcome of their investigation.
If your housing benefit office decides that your housing benefit was stopped wrongly, your housing benefit payments should start again within 14 days.
If your benefit was stopped wrongly
You can appeal if your benefit restarts at a different rate than previously or if your council says you are no longer eligible for housing benefit.
Get advice urgently if you think your housing benefit has been stopped and it shouldn't have been.
Call Shelter’s free advice helpline on 0808 800 4444
How to get the money you are owed
You can ask for a refund of housing benefit payments you are owed if your benefit was stopped unfairly.
You can also appeal if your council refuses to pay you.
Read letters and emails from the council carefully. A letter from the council may tell you about a change to your housing benefit payments.
Changes in your circumstances
Always report changes in your circumstances to your council. One reason that housing benefit payments can stop is that people don't report changes in their circumstances.
The number of people you live with and how much you earn can affect how much housing benefit you receive.
Last updated 25 Apr 2016 | © Shelter