This page is targeted at housing professionals. Our main site is at www.shelter.org.uk

Complaining to the Ombudsman

This content applies to England

Information about making a complaint to the Ombudsman

From 1 April 2013, complaints about registered providers of social housing in England, including local authorities in respect of their landlord functions, are considered by the Housing Ombudsman Service (HOS).

The Local Government and Social Care Ombudsman (LGSCO) considers complaints against local authorities regarding homelessness decisions, some housing allocations, housing improvement grants, housing benefits and social services. The LGSCO was formerly the Local Government Ombudsman (LGO) until its name (but not the service) changed on 19 June 2017.

Housing Ombudsman Service (HOS)

Information about complaining to the Housing Ombudsman Service about a registered provider of social housing in England. 

Local Government and Social Care Ombudsman (LGSCO)

Information about complaining to the Local Government and Social Care Ombudsman about injustice caused through maladministration in connection with a local authority. 

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