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Assessments and personalised housing plans

This content applies to England

Duty to assess an applicant's needs and draw up a personalised housing plan.

Assessments of need

Where the local authority is satisfied that an applicant is eligible and either homeless or threatened with homelessness, it must assess her/his needs. 

Devising personalised housing plans

Duty to draw up a personalised housing plan based on assessment of applicant's need. 

Personalised housing plans: local authority steps

A personalised housing plan should identify steps which the local authority will take to prevent or relieve the applicant's homelessness. 

Personalised housing plans: applicant steps

A personalised housing plan should set out the steps which the applicant will take in order to prevent or relieve her/his homelessness.  

Deliberate and unreasonable refusals to cooperate

Where a local authority feels that an applicant is refusing to cooperate and that the refusal is 'deliberate and unreasonable'. 

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