This page is targeted at housing professionals. Our main site is at www.shelter.org.uk

Accommodation agencies

This content applies to England

This section looks at accommodation and letting agencies: what they are, how to use them, the legislation that controls what services they are allowed to charge for and how to complain if you are not happy with the service they provide.

Categories of agency

Services provided by accommodation agency. 

Agency charges

Rules and legislation governing services that agencies can charge for. 

Complaints against agencies: Redress schemes

The duty of letting and property management agencies to belong to a government approved redress scheme. 

Self-regulatory bodies

The role of self-regulatory bodies in monitoring letting agencies. 

Common problems

Identifying common problems that can occur when using agencies, and possible courses of action where appropriate. 

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