This page is targeted at housing professionals. Our main site is at www.shelter.org.uk

Immediate danger

This content applies to England

How to advise clients who may be in immediate danger.

When giving advice to people who are homeless, particularly those who are making contact by telephone, it is crucial to check first that they are not in immediate danger.

People telephoning from call boxes or who are facing violence may need to go to a safe place before the adviser can spend time with them exploring their housing options. Therefore, as early as possible during the call, the adviser should find out where the client is calling from and if s/he is safe. If there is immediate danger, then the client could be advised to go to friends or family, a local advice agency, the local authority or a police station. This will depend on the circumstances and what resources exist in the area.

In extreme situations it might even be necessary for the adviser to call the emergency services on the client's behalf, for example asking the police or ambulance service to attend the scene.

Find details of local authorities on Gov.uk.

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