This page is targeted at housing professionals. Our main site is at www.shelter.org.uk

Unfair terms and consumer law

This content applies to England
This section looks at how consumer protection law regulates the use of unfair contract terms in tenancy agreements, and provides redress where prohibited trading practices have been used by lettings professionals.

Unfair terms and implied conditions

Guidance on the use of unfair terms. Implying terms to assess status of tenancy. 

Unfair trading practices

How unfair trading practices can be challenged using consumer law. 

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