Your generosity and support means we can help people in a crisis, and when they need long-term support.
Because we’re committed to fair, honest and open fundraising, we:
- are part of the Fundraising Standards Board self-regulatory scheme
- follow the Institute of Fundraising’s Codes of Fundraising Practice
- are an accredited member of the Public Fundraising Regulatory Association (PRFA).
Our face-to-face fundraisers receive in-depth training. It’s very important to us that they follow the correct guidelines, which include:
- having legible identification that’s prominently displayed
- never deliberately misleading or confusing a member of the public
- following the PFRA’s three-step rule.
How we’re organised
In addition to donations, we raise money through our network of Shelter shops, training courses, legal services contracts, and grants.
You can find our total income and expenditure for the last financial year in our annual report and accounts. It also shows the progress we’ve made against our strategic aims and how we’re organised.
We believe in being open with our supporters, donors, staff and beneficiaries. That's why we want to be transparent about the salaries of Shelter’s Executive Management and the process by which they are set.
The pay and conditions of the Chief Executive are set in accordance with Shelter’s pay policy and then agreed by the Board of Trustees. Shelter’s Chief Executive is paid a salary of £133,843 p.a.
This practice is in line with the National Council for Voluntary Organisations' executive pay guidance, that 'the overall goal of a charity's pay policy should be to offer fair pay to attract and keep appropriately-qualified staff to lead, manage, support and/or deliver the charity's aims.'
Full details of our pay policy and governance structures are detailed in our 2015-16 annual report and accounts.