British Gas fuel debt advice service
At Shelter, we’re often approached for help and support by people struggling to pay their energy bills, or facing debts with fuel companies. Thanks to a grant from the British Gas Energy Trust – solely funded by British Gas – we’re now able to offer a specialist fuel debt advice service to give this support.
Initially delivered by four advisors based in Edinburgh, Dumfries, Norwich and Birmingham, the service was expanded following a successful first year. Now, with 15 advisors across England, Scotland and Wales we’ve been able to help a projected 3,500 people in the first year alone, making this Shelter’s largest face-to-face service.
Help from Shelter with your debts and energy problems
You don’t have to have to be homeless in order to get help from Shelter. We’re also here for housing issues, and for many people, struggling to pay fuel bills or repay debts is a significant problem. We can provide advice and support to help you through these issues.
Shelter can help you apply for grants from trusts and foundations, including British Gas Energy Trust, to help you clear gas and electricity debts. You can also apply for grants to pay for insolvency fees, for essential household items, or to repair or replace a boiler.
We may be able to talk to creditors and agencies on your behalf, and help you make the right decisions to get you back on track with your finances. And, Shelter can also provide debt and housing advice to help you avoid further problems in the future.
We can help you if:
- you are struggling to pay your bills
- it feels like your outgoings amount to more than your income
- you’ve received letters threatening court action or debt collectors
- you need help to negotiate a payment plan with creditors
- you need help to challenge a debt
- you have gas, electricity or water arrears
- you have any other problems with your personal debts.