Your location: Handling a case
These pages provide tips and resources to assist with case management. Being prepared and asking the right questions will enable Children's Centres to help families with housing problems in the most effective way.
Interviewing clients
Gathering information can help you to diagnose the root of a family's problem, work out what rights they have and make a referral where appropriate. Read more 
Seeking specialist advice
Information for Children's Centre staff on how to go about consulting specialist housing agencies if unsure of a client family's housing rights. Read more
Making housing referrals
How and when Children's Centres should refer families to specialist organisations or solicitors. Read more