Outcomes of advice for struggling homeowners

By: Emma Ahmed, Nicola Hughes, Catherine Davie, Daniel Lindsay  Published: June 2010


Since April 2009, Communities and Local Government (CLG) has funded Shelter and other providers to provide independent advice to homeowners wishing to apply for Homeowner Mortgage Support (HMS) or to seek more general advice about their mortgage debt.

Summary

Shelter has set up a dedicated helpline, the Homeowner Helpline, as well as a team of designated advisers based in advice centres and courts around the country.

This report includes information about the number of clients that Shelter has advised through the HMS advice funding stream and an analysis of the cost consequences of the advice. It also reports on outcomes of 80 case files and findings from 30 follow up interviews with clients that received advice from their local Shelter service.

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