How to order


Order quickly and easily online by adding items to your Shopping cart and going through the secure Shelter checkout. If you have any problems please call us on 0344 515 1155.

Postage costs


In the UK: £3.00 for the first item and £1.00 for each subsequent item, unless otherwise indicated.

For overseas P&P pricing, please email the team

Items with free postage

Shelter housing advice booklets & subscriptions.

BACS details

Our BACS details ares:

Bank: Lloyds TSB, City branch
Account name: Shelter Trading Limited
Account number: 01170002
Sort code: 30-00-02.

Delivery information

You should receive your order within 10 working days.

Rights to cancel

Under the United Kingdom's Distant Selling Regulations, you have the right to cancel the contract for the purchase of any Shelter publication within seven working days of delivery.

To cancel this contract, please tick the 'Cancellation of Contract' box on the despatch note. This note should be sent to us, along with the goods that you are returning, within seven working days of the date the goods were delivered to you, to the returns address shown below.

Please note that you will be responsible for the cost of returning the goods to us unless they are faulty or were delivered to you in error. In the case of defective items, please also enclose a note detailing a full description of the fault.

Returns address

  • Shelter Publications
    4 Garrett Street
    London EC1Y 0TY

Contact us

If you have questions about buying publications or subscriptions, or registering online for a training course, please contact the relevant teams below:

Christmas cards

Publications and subscriptions

  • Call 0344 515 1155
  • email
  • fax 0344 515 2907
  • write to:
    Shelter Publications
    4 Garrett Street
    London EC1Y 0TY

Training, seminars and conferences