Your location: Assertiveness: Increasing Your Interpersonal Effectiveness
Applicable to: All UK
Course is available in: London
This course will enable delegates to maximise their skills, knowledge and potential through assertive behaviour.
Course contains
- Being clear about what assertive behaviour is
- Other behaviours and their effects on us and on others
- Improving self esteem and confidence
- Rights and responsibilities
- Giving clear messages - the words and the body language
- Techniques
- Asking for what you want
- Saying no
- Tackling problems proactively
- Receiving criticism
- Dealing with manipulation - Practical work on current situations
- Planning support for your next steps
Suitable for
People in all working environments who want to communicate more consistently and improve their relationships and effectiveness.
Run this course in-house
All of our courses can also be run in-house, at your office or a venue of your choice. For details please call Amanda on 0844 515 1161 or email inhousetraining@shelter.org.uk