Assertiveness: Increasing Your Interpersonal Effectiveness
Applicable to: All UK
Course location:
This course enables delegates to maximise their skills, knowledge and potential through assertive behaviour.
Course contains
- Being clear about what assertive behaviour is
- Other behaviours and their effects on us and on others
- Improving self esteem and confidence
- Rights and responsibilities
- Giving clear messages - the words and the body language
- Techniques
- Asking for what you want
- Saying no
- Receiving criticism - Planning support for your next steps
Suitable for
People in all working environments who want to communicate more consistently and improve their relationships and effectiveness.
Enquiry line
Please call 0344 515 1155 or email training@shelter.org.uk
In-house training
We can also run this course in-house. Find out more about in-house training 
