Assertiveness: Increasing Your Interpersonal Effectiveness

Applicable to: All UK

Course is available in: London

This course will enable delegates to maximise their skills, knowledge and potential through assertive behaviour.

Course contains

  • Being clear about what assertive behaviour is
  • Other behaviours and their effects on us and on others
  • Improving self esteem and confidence
  • Rights and responsibilities
  • Giving clear messages - the words and the body language
  • Techniques
    - Asking for what you want
    - Saying no
    - Tackling problems proactively
    - Receiving criticism
    - Dealing with manipulation
  • Practical work on current situations
  • Planning support for your next steps

Suitable for

People in all working environments who want to communicate more consistently and improve their relationships and effectiveness.

Run this course in-house

All of our courses can also be run in-house, at your office or a venue of your choice. For details please call Amanda on 0844 515 1161 or email inhousetraining@shelter.org.uk

  • Printer friendly

Prices*

  • Commercial: £230
  • Standard: £205
  • Concessionary: £155

Details

  • Duration: 2-day
  • CPD: 10
  • Level: Introductory

Dates


*Prices will increase from April ‘09