Housing Benefit: Introductory
Applicable to: England
Course location:
Understand the role of Housing Benefit within the wider welfare benefits system, establish who can claim Housing Benefit and how it is calculated. Participants will develop the confidence and knowledge necessary to give basic advice about Housing Benefit.
Course contains
- Who can claim Housing Benefit
- What Housing Benefit can pay for
- How Housing Benefit is calculated
- The claims process for Housing Benefit
- Date of claim and date of entitlement
- Discretionary Housing Payments
- Common housing benefit problem areas
- The revisions and appeals system
Learning outcomes
After this course, you will be able to:
- Recognise situations where tenants are missing out on housing benefit
- Estimate housing benefit
- Advise on the payments tenants should make in addition to a housing benefit award so as to avoid rent arrears
- Recognise when local authorities do not process housing benefit correctly and know what to do.
Suitable for
All non-benefits specialist advisers working with clients for whom Housing Benefit is an issue.
Enquiry line
Please call 0344 515 1155 or email training@shelter.org.uk
In-house training
We can also run this course in-house. Find out more about in-house training 
