Customer Care and Telephone Skills
Course available: in-house only (on a date and location of your choice)
Duration: 1 day
This course will provide participants with an understanding of the principles of customer care when using the telephone. It looks at ways to use the telephone more effectively when making calls, leaving messages, giving information and dealing with complaints.
Course contains
- Customer Service Nightmares
- Identifying our customers
- Customer Care basics
- Key attitudes when dealing with customers
- Questioning skills
- Hypothetical scenarios
- Telephone skills
- Data protection
Suitable for
Front-line staff members, who regularly deal with internal or external customers on the telephone.
