Developing your advising and interviewing skills
Course available: in-house only (on a date and location of your choice)
Duration: 1 day
This course will enable delegates to develop the skills and confidence to interview and advise clients effectively.
Course contains
- Organisation, preparation and planning
- Interview format and structure
- Questioning techniques and listening skills
- Giving advice over the telephone
- Face-to-face client interviews
- Negotiating skills
- How to break bad (difficult) news
- Case recording and paperwork
- Issues related to equal opportunities and confidentiality
Suitable for
Anyone new to advising or interviewing clients, whether in housing or other areas generally.
Note
This course does not cover the type of interviewing that relates to staff recruitment.
