Effective Casework Management
Course available: in-house only (on a date and location of your choice)
Duration: 1 day
This course equips delegates with the key planning and organisational skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note taking and the effective closure of cases.
Course contains
- Managing caseload efficiently and effectively
- Identifying key stages in the case management process
- Developing good practice in recording information
- Identifying barriers to casework progression
- Exploring the issues surronding shared files and case closure
Suitable for
Homelessness and housing officers, housing advisers, and other professionals whose day-to-day work involves managing and progressing cases in a casework environment.
