Introduction to Mediation Skills
Course available: in-house only (on a date and location of your choice)
Duration: 2 days
An overview of mediation and the skills required in effective mediation practice. Participants will develop their communication skills and learn to deal effectively with people in dispute.
Course contains
- What is conflict?
- What is mediation?
- When is mediation used?
- The role of a mediator
- Benefits of mediation
- Confidentiality
- Preparing for mediation
- Effective communication
- Focused conversations
- Possible outcomes
Suitable for
Managers, supervisors, human resource staff, housing/hostel staff, youth workers and anyone who, as part of their role, may be involved in conflict or dispute resolution. Those who may be considering a career or training in mediation that require more information on the subject.
