Letter Writing
Course available: in-house only (on a date and location of your choice)
Duration: 1 day
This course will help participants appraise and improve their letter writing style to ensure they communicate effectively with customers. It covers the characteristics of an effective letter; the importance of correct spelling and grammar; consideration of plain English; and aiming at different audiences.
Course contains
- Styles of letter writing
- Purpose of letter writing
- Characteristics of effective letters
- Common grammatical errors
- Using plain English
- The use of the passive and the active tenses
- Sentances and paragraphs
- The structure of a letter
- Exercise on writing letters to clients
- Guidance notes on letter writing.
Suitable for
Anyone wanting to improve their skills in writing letters to customers or clients.
