Managing Aggression and Violence
Course available: in-house only (on a date and location of your choice)
Duration: 1 day
Participants will learn skills and processes to manage and diffuse highly charged and difficult situations.
Course contains
- What contributes to the build-up of a difficult incident
- Examing triggers of aggression
- Preventative and calming techniques
- Risk assessment of violence and aggression in the workplace
- Health and safety responsibilities of employers and employees
- Communication and calming strategies.
Suitable for
Anyone who faces the possibility of aggression and violence from members of the public and/or service users.
