Negotiation Skills for Debt Collection

Course available: in-house only (on a date and location of your choice)
Duration: 1 day

Participants will explore and develop effective negotiation skills when dealing with debt collection, and to examine how we can influence others in positive ways.

Course contains:

  • Telephone collection:
  • - Call preparation 
    - Resolving problems and overcoming objections
    - Format for a successful collection call
  • Resolving difficult and challenging situations
  • - Dealing with stressful calls and interviews
    - Maintaining assertive behaviour
    - Handling conflict and diffusing anger
  • Negotiation skills
  • - Understanding the process of negotiation
    - Researching workable solutions
  • Closing the call or interview
  • - Recording the call or interview
    - Follow up action.

Suitable for

Housing officers dealing with income and arrears; housing support workers; and new advisers who are expected to advise clients and debt problems.

Please note this course does not cover legalities and legislation around debt.

Contact us now about this training course. arrow

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