Rent Arrears
- Applicable to: England
- Course available: in-house only (on a date and location of your choice)
This course helps housing staff to become more effective at collecting rent before debts have become unmanageable, and shows how to implement collection methods to reduce rent arrears and avoid evictions and bad debt.
Course contains
- The causes of rent arrears.
- Effective actions that will have an impact on your own patch and how to implement them.
- How to use time to best effect when dealing with arrears cases.
- Identifying the benefits of tackling arrears cases early.
- The importance of welfare benefits and debt advice to tenants in arrears.
- The importance of good communication, including telephone contact, in encouraging the repayment of arrears
- Options for pursuing former tenants’ arrears.
- How proceedings for possession are dealt with by the county court when rent arrears are the issue.
- Assessment of the practicalities of the latest research on managing rent arrears.
Suitable for
Officers new to this problem and those who want to refresh their knowledge in light of the current practice and experience and the latest research into the management of rent arrears.
Enquiry line
Please call 0344 515 1155 or email training@shelter.org.uk