Rent Arrears - the Implications and Impact of Welfare Benefit Reform
Course available: in-house only (on a date and location of your choice)
Duration: 1 day
This course will help staff of housing providers to understand the welfare benefit changes and how this will impact on residents. It will help delegates assist residents who have no budgeting skills and have significant debt and how to assist residents maintain their tenancies and to respond to rent arrears.
Course contains
This course covers three main areas:
- Welfare Benefits and Budgeting
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- Understanding the Welfare Benefit changes with the introduction of Universal Credit
- The importance of budgeting and managing money
- Understanding how to prepare a financial statement and how to use it
- Income maximisation
- Understanding financial inclusion
- Smart shopping and cooking
- Debt Counselling
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- Defining priority and non-priority debts
- Managing debts
- Dealing with pressure and harassment from creditors
- Accessing a credit record
- Dealing with denial
- Fuel Poverty
- Dealing with Bailiffs
- Insolvency and Bankruptcy
- Accessing grant assistance
- Arrears Management
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- Responsibilities of a tenancy
- Assessment of tenants financial circumstances
- How to use the financial information provided by the tenant
- Maximising welfare benefit income
- The importance of paying priority debts
- Educating tenants in financial prudence
- Incentives for tenants to pay rent
Suitable for
Housing Officers, Rent Arrears Officers, Support Officers or anyone advising or supporting residents.
