Written Communication with Customers
Course available: in-house only (on a date and location of your choice)
Duration: 1day
This course equips delegates with the skills, knowledge, and confidence to use written communication with external and internal customers and to effectively get their message across.
Course contains
- Common pitfalls in English grammar
- Communication skills
- The communication triangle
- Structure
- Letter-writing techniques
- The e-mail customer
- The six 'C's of effective writing
- Writing tips.
Suitable for
All staff members who want to improve the letters and emails they produce.
