Frequently asked questions

Our work doesn’t stop until there’s a home for everyone. That’s why volunteers are hugely important to us in achieving our aims.

You can volunteer with Shelter in a number of different ways. From offering your time in your local Shelter shop, to helping out in one of our offices or services, to giving support at one of our fundraising events. Take a look at the latest volunteer opportunities with Shelter.

Volunteering is a great way to give back to your local community and make a real difference whilst doing something inspiring. As well as giving you a sense of fulfillment volunteering is also a great way to boost your CV and your employment chances. And of course, by volunteering for Shelter you’ll be helping us be there for more people facing homelessness.

Shelter volunteering opportunities are available across England and Scotland as well as a few locations in Wales. Take a look at our latest volunteer opportunities to see what's available near you.

If you’re volunteering with us you’ll have regular contact with a supervisor who will help you identify goals you’d like to reach in your position, and give you help and (where possible) training to develop new skills.

You can volunteer for as much or as little of your time as you like, just so long as you complete any activity you’re confirmed as a volunteer for. Most of our volunteer opportunities exist within office hours, but for some roles – in shops and events – you may find opportunities to volunteer at weekends.

No, volunteering is unpaid. However, you will need to ensure you’re continuing to fulfill the conditions of any benefit or tax credit you receive, so for example, if you receive Jobseeker’s Allowance you will need to show that you are still actively seeking paid work.

Shelter is strongly committed to equality and diversity. We welcome volunteers from all backgrounds, including people with disabilities and those with 'refugee status' or 'exceptional leave to remain' in the UK.

Unfortunately we are only able to accept volunteers over 16 years of age (18 for some roles). If you are currently being helped or supported by Shelter then we are unable to offer you a volunteering position, but there are other ways in which you can get involved.