Our Vision and Values

Our Vision

We want to focus on our core belief, that everyone should have a safe, secure and affordable home.

We will strive every day to give people the help they need and campaign relentlessly to achieve our vision of a home for everyone.

To do this we will;

  • Campaign to make housing more affordable, renting fairer and homelessness a thing of the past
  • Ensure the governments in Scotland and England plan to build the homes we need
  • Create a mass movement to campaign for social change, spread awareness of the support we offer and raise more money to support the people who need our help.
  • Build public support for a comprehensive safety net
  • Ensure those who come to us get the best possible help to resolve their housing problems in the most timely and efficient way possible
  • Ensure that our staff and our volunteers have the tools they need to achieve our vision
Read our full 2015-18 Strategy

Last year we answered over 128,000 calls for help, gave over 65,000 people advice and support through our face-to-face services and had over 4 million people visit our advice pages online.

Read more about our achievements in our annual report »

Our values


We are not afraid to set the agenda or challenge the status quo. We want to make an impact and we will make sure our voice, and the voice of those we help, is heard.


We have a fundamental belief in social justice, fairness and a place to call home. That drives us to find solution and means we won’t give up until we achieve our vision.


We focus on how to make a difference and achieve sustainable change for individuals, families and the wider society. We choose our battles and we fight them in public and behind the scenes.


We bring expert knowledge, experience and talent together to help us achieve our goal.