What we’ve achieved

Shelter believes that everyone should have a home. Our goal for our 2012-15 Strategy is to help more people in housing need than ever before.

We’re doing this by:

  • supporting more families
  • increasing the capacity of our website and helpline
  • creating new integrated advice and support hubs in areas where there is the most need
  • putting our housing crisis back on the national agenda
  • investing in Shelter’s people and infrastructure
  • focusing on our outcomes.

You can read our full strategy for 2012-2015 here »


Last year we answered over 128,000 calls for help, gave over 65,000 people advice and support through our face-to-face services and had over 4 million people visit our advice pages online.


Read more about our achievements in our annual report »

Below are just some of our successes from the last year

Because of our extensive campaigning, all three main political parties have made building more homes a priority. And housing is now in the top five most important issues for voters surveyed by YouGov.

In April 2013, we secured concessions to the bedroom tax for foster carers, the families of armed forces personnel and severely disabled children.

We won new legislation in August 2013 that requires letting agents to sign up for an independent redress scheme, giving renters someone to complain to if things go wrong.

By October 2013, 120 councils had pledged to evict rogue landlords in their area.