What Shelter does

Advice

Shelter offers free, expert housing advice to anyone – no matter what their situation. Our free helpline is open 365 days a year and we have face-to-face advice centres up and down the country, as well as specialist legal and support services for those who need more in-depth housing help. Our expert advisers will listen to and support clients, and can help them take action or negotiate on their behalf.

Representation

Our team of solicitors offer expert legal advice, help fight possession and eviction, and can attend court to defend people who are at risk of losing their home. They can challenge local authority homelessness decisions, and step in when councils aren’t doing enough to support those in housing need. They also defend tenants by helping to pursue claims against landlords where disrepair is causing a serious risk of harm or in cases of unlawful eviction.

Support

Our specialist support services are there for families who need more in-depth help to keep their home, or to settle into a new one after being homeless. Our teams work with families like these over time, giving them the full, practical support they need to get back on their feet.

Campaigning

We help millions with housing problems every year, so we know better than anyone where a change in the law could make all the difference. We campaign to get these changes made, tackling the root causes of the housing crisis so that, one day, no one will have to turn to us for help.