Your donations make a difference

‘When we were homeless, we just couldn’t have any kind of routine’

When his relationship broke down, Stewart and his son and daughter were made homeless.

So the children could have somewhere to sleep at night Stewart ferried them between family and friends. Stewart slept outside in the car. For seven months.

He was at rock-bottom, struggling to balance full-time work, with ensuring his children had a safe place to sleep each night. Until he heard about Shelter.

We went straight to work, helping Stewart secure immediate emergency accommodation. And, thanks to the help of our adviser, Ian, within two weeks Stewart and his family had a place of their own to call home.

‘We have a base… we’re altogether and I can be a dad to them now’.

There are thousands more families out there like Stewart’s, trapped in the spiral of homelessness. We can help them, but only with your support.

I’d like to donate

‘Ever since I phoned Shelter it’s just kept moving forward.’

Your help is needed now, as much as ever.

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

We’re here for you

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness. And for every £1 we spend on fundraising, we raise another £3.80 to put back into our services.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising