Your donations make a difference

Help us be there for people facing bad housing or homelessness

There are 65,000 homeless families in Britain – many of them hidden away in places like bedsits and hostels. Shelter is here so that no one has to fight bad housing or homelessness on their own. We offer advice, support and legal services, and our helpline is open 365 days a year (yes, even on Christmas Day) so that we can be there for anyone facing urgent housing or homelessness issues.

However, our work wouldn’t be possible without the support of others. Aunt Bessie’s kindly supported Shelter last National Yorkshire Pudding Day by donating all of the profits from its delicious Homestyle Yorkshires. This raised a staggering £20,000 – enough to fund our helpline for three days!

Please join Aunt Bessie’s in supporting Shelter this Christmas or on National Yorkshire Pudding Day (Sunday 4 February) to help people facing bad housing or homelessness. Just £3 could help pay for a Shelter adviser to be there for a family in crisis.

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Nationwide and Shelter collaboartion logos

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

We’re here for you

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people we saw, kept their home thanks to our advice

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising