Your donations make a difference

Your help is needed now, as much as ever.

Could you be as brave as 11-year-old Cleo?

Cleo, her mum and baby brother had to share a room together in a hostel where the ‘windows had cages around them’.

Bravery Award

"There are children who don’t want to go home"

The hardest thing for a teacher to hear isn’t that a child doesn’t enjoy school; it’s that they don’t want to go home.

Teachers Persepective

Think you know what homelessness means?

Until calling Shelter Nigel didn’t realise he and his boys were homeless. This is their struggle to find normality in a single B&B room.

Nigel Ings

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

We’re here for you

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people we saw, kept their home thanks to our advice

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness. And for every £1 we spend on fundraising, we raise another £3.80 to put back into our services.


  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising