We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.
We’re here for you
No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.
unique callers to our helpline each week
Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.
of people we saw, kept their home thanks to our advice
We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.
people sought help through our live chat advice last year
Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.
How your money is spent
For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness. And for every £1 we spend on fundraising, we raise another £3.80 to put back into our services.
- 79% spent on helping people through advice, support and campaigning
- 21% spent on fundraising