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Our emergency helpline

Opening times: Monday to Friday, 8am - 6pm | Closed bank holidays

Call the helpline if you:

  • are homeless

  • have nowhere to stay tonight

  • are worried about losing your home in the next two months

  • are at risk of harm or abuse

We use an interpreter service. When you call, tell your adviser if you want to use an interpreter.

Our helpline only gives advice on English housing law. Try Shelter Scotland or Shelter Cymru if you need advice for these areas.

Helpline

0808 800 4444

  • our helpline is free

  • it is useful to have documents ready before you call, like your tenancy agreement or relevant letters or messages

Keep trying if you can't get through. We're busy but we're here to help.

Other ways to use the helpline

Relay UK helps deaf, speech impaired and hearing people talk over the phone using the relay service. You can connect with a smartphone, tablet or computer.

You only pay your normal call charges.

Advice that helped other people

I am homeless

How to ask the council for homeless help

Emergency housing from the council

How to show you have a priority need for housing

I need somewhere to stay tonight

Get a place to stay if you're on the streets

Contact your council's homelessness team with our postcode lookup

I'm worried about losing my home

Steps to take if you've had an eviction notice

How to deal with landlord and letting agent harassment

Help when facing mortgage repossession

I'm at risk of harm in my home

I am dealing with domestic abuse

My landlord is threatening to throw me out

My landlord won't carry out repairs

Looking for something else? See all of our housing advice