Our free helpline

Talk to an expert housing adviser if you’re in urgent need of housing advice.

Our helpline is open every day of the year:

  • 8am - 8pm on weekdays
  • 9am - 5pm on weekends

You should use this line if:

  • You have nowhere to sleep, or might be homeless soon
  • You have somewhere to sleep, but nowhere to call home
  • You are/could be at risk of harm
  • You feel very overwhelmed about your housing situation


When it’s not as urgent

You could find the information you need in our housing advice pages. You can also get help on non-urgent housing issues from our dedicated webchat team.

What to expect

Our team of housing advisers gets really busy – you might have to wait a while before you speak to someone.

Having relevant documents (tenancy agreements, council letters etc.) to hand will help us deal with your problem. When you do call, we’ll ask you to explain what’s going on – and these documents can help us understand the situation. Having a pen and paper can also be helpful.

If you’re at immediate risk?

Dial 999 for help if you’re at risk of violence. If you’re feeling really low and need to talk, you can call the Samaritans for free on 116 123.

If you’re struggling with any other problem, other services and organisations might be able to help.