Shelter Birmingham - Newtown

Birmingham City Council, Newtown Neighbourhood Office, Newtown Shopping Centre, Birmingham, B19 2SW

How we can help

We offer a wide range of help and advice on all housing and homelessness issues. We have a team of advisers who may be able to help you with your problem – and if we can’t help, we work with other agencies who can.

We have computers and telephones you can use to access the internet for advice, claim benefits, or bid on properties.

  • homelessness, or worried you'll soon become homeless
  • looking for accommodation
  • having problems with your landlord

Even if your problem isn't listed above we may still be able to help - just give us a call to discuss.

Specialist projects

We also offer some specialist projects:

  • securing same-day accommodation for single, homeless people, through our work with private landlords and housing providers
  • completing homelessness, Council Housing Register, and Homelessness Prevention Fund applications
  • assistance with deposits for private rented accommodation
  • general advice on housing and keeping tenancies
  • disrepair and anti-social behaviour issues in the private sector

We also have a specific service for single people and childless couples, giving advice on housing options and homelessness. This usually includes individuals who are homeless on the day.

If you think that one of our specialist services may be able to help you, give us a call to discuss in more detail – or drop in and we can check if you are eligible.

Arrange a face to face session

You can call us to make an appointment to see someone, or pop in, and you can have an initial chat with one of our team to see how we can best help you.

We are often very busy and so we may not be able to deal with your query straightaway, but if we need to ask you to come back for an appointment, we will do our best to make sure you get some initial information.

Sometimes we may need you to bring in specific documents but if you call ahead we can explain this before you drop in.


0344 515 1800

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Useful info

Getting here

We're located in Newton Shopping Centre, with the following buses stopping nearby: 33, 51, 886, 907A, 52, 52A, 7 and 8C.

Get directions

Areas that we cover

  • Birmingham


  • wheelchair access
  • adapted toilets
  • computers and phones
  • access to interpreters via phone

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.