Shelter Birmingham - SIFA Fireside

Homeless Prevention Welfare Service (HPWS), 48-52 Allcock Street, Birmingham, B9 4DY

How we can help

We offer a wide range of help and advice on all housing and homelessness issues. We have a team of advisers who may be able to help you with your problem – and if we can’t help, we work with other agencies who can.

We have computers and telephones you can use to access the internet for advice, claim benefits, or bid on properties.

We work with SIFA Fireside to help clients who are currently homeless or roofless, but who are classed as non-priority need.

  • homelessness, or worried you'll soon become homeless
  • looking for accommodation
  • having problems with your landlord

Even if your problem isn't listed above we may still be able to help - just give us a call to discuss.

Specialist projects

We also offer some specialist projects:

  • crisis support
  • meals, shower facilities, clothing, and sleeping bags
  • advice on welfare, money, and debt
  • advice on housing, and keeping tenancies
  • health and wellbeing
  • employment and training
  • reduction of offending
  • access to nursing clinics, including mental health, vision, podiatry, and dental services

If you think that one of our specialist services may be able to help you, give us a call to discuss in more detail – or drop in and we can check if you are eligible.

Arrange a face-to-face session

You can call us to make an appointment to see someone, or pop in, and you can have an initial chat with one of our team to see how we can best help you.

We are often very busy and so we may not be able to deal with your query straightaway, but if we need to ask you to come back for an appointment, we will do our best to make sure you get some initial information.

Sometimes we may need you to bring in specific documents but if you call ahead we can explain this before you drop in.


0344 515 1800

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Useful info

Getting here

It's easy to get to our office on public transport. The 97/97a bus from Moor Street Queensway goes along Health Mill Lane. There's also a stop outside the Bond Centre.

Get directions

Areas that we cover

  • West Midlands


  • wheelchair access
  • adapted toilets
  • computers and phones
  • access to interpreters via phone

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.