Shelter London - Newham

Stratford Advice Arcade, 107-109 The Grove, Stratford, London, E15 1HP

How we can help

We offer a wide range of help and advice on all housing and homelessness issues. We have a team of advisers and solicitors who may be able to help you with your problem – and if we can’t help, we work with other agencies who can.

  • homelessness, or worried you'll soon become homeless
  • looking for accommodation
  • having problems with your landlord
  • being evicted or repossessed
  • debt problems
  • benefits issues
  • problems with disrepair
  • need help going to court regarding your housing

Even if your problem isn't listed above we may still be able to help - just give us a call to discuss.

Specialist projects

We also offer some specialist projects:

  • family and housing service

If you think that one of our specialist services may be able to help you, give us a call to discuss in more detail – or drop in and we can check if you are eligible.

Arrange a face-to-face session

We don't offer a drop-in service at this office, so it is always best to contact us by phone first.

You can call us to make an appointment to see someone, or to have an initial chat with one of our team to see how we can best help you.

We are often very busy and so we may not be able to deal with your query straight away, but we will do our best to make sure you get some initial information.

Sometimes we may need you to bring in specific documents, but we will explain this, and give you a list of what you need to bring, when we book your appointment.


If you’re under 25 years old:
0330 053 6091

If you’re 25 years or over:
0344 515 1540

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Useful info

Getting here

We are located within Stratford Advice Arcade, which is a 10-minute walk from Stratford International Station.

You can take the Central or Jubilee lines here, or the DLR, overground or mainline trains. Alternatively, take buses 69 or 257 to Stop Q: The Grove, or 69, 158, 241, 257, 308, or 678 to Stop R: Stratford Library.

Get directions

Areas that we cover

  • Newham


  • wheelchair access
  • adapted toilets
  • access to interpreters via phone

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.