This page is targeted at housing professionals. Our main site is at

How the site operates

This content applies to England & Wales

Site rules, and how a prospective owner can find out about how a site is run.

Most sites have rules, which deal with things such as behaviour of pets, noise, speed of traffic etc. Prospective owners should get a copy of these rules and find out about how they are made, how they can be changed, and whether they are included in the written agreement. In some cases, the owner imposes the rules, and in other sites, the consent of a proportion of the occupiers will be needed.

An important factor when deciding on a purchase is to find out what the site is really like to live in and how well it is operated. One way to find out is to speak to existing residents and try to find out the following:

  • how the site rules are enforced
  • how reviews of pitch fees have been conducted and whether rent increases have been fair and agreed
  • whether the services are provided at a fair charge, the basis of which has been explained to residents
  • whether residents have had problems selling their homes when they wanted to move or been obstructed from doing so by the site owner.

If the park owner is a member of either the British Holiday and Home Parks Association or the National Caravan Council, then s/he should follow the code of practice operated by these organisations, which should ensure that the park is well run. It must be borne in mind that site owners exercise considerable control over the living environment and may (and often do) sell sites. This can change the answers to the above queries.

Back to top