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Negotiation and mediation

This content applies to England & Wales

How people affected by noise can communicate with those responsible for it .

Ideally, the best way to prevent noise becoming a nuisance is the person affected by the noise communicating with the person who is causing it, so that the noise is lowered or stopped. The person responsible for the noise may not realise s/he is causing a disturbance. If appropriate, the person affected by the noise could raise the matter with other people aggrieved by it and jointly approach the person responsible for the noise.

This direct approach can resolve the situation early on, and prevent the problems that sometime arises with other, legal, solutions described later in this section.

However, in many situations, the direct approach may not be an option. The person affected by the noise may not feel able or willing to contact directly the person responsible for the noise. In this situation, a form of alternative dispute resolution (ADR), such as mediation, may be appropriate. In mediation, a trained mediator listens to the views of both parties and helps them to reach an agreement. For mediation to take place, both parties must be willing to engage in it to seek a solution.

Find out more from Citizens Advice about using alternative dispute resolution (ADR), and find a civil mediation provider through the Ministry of Justice.

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