This page is targeted at housing professionals. Our main site is at

Accommodation agencies

This content applies to England

This section looks at accommodation and letting agencies: what they are, how to use them, the legislation that controls what services they are allowed to charge for and how to complain if you are not happy with the service they provide.

Agency services, charges and regulation

Services provided by accommodation agencies, the rules and legislation governing the services that agencies are allowed to charge for, and how fees must be publicised 


Identifying common problems that can occur when using agencies, and possible courses of action where appropriate. 

Complaint redress schemes

The duty of letting and property management agencies to belong to a government approved redress scheme. 

Back to top