Your donations make a difference

Up and down the country, thousands of families do not have a proper home – many of them hidden away in places like bedsits, B&Bs and hostels. Shelter helps millions of people facing bad housing and homelessness every year. But our work wouldn’t be possible without the support of organisations like Nationwide Building Society.

With a shared belief that everyone deserves a safe and secure home, we’ve been working together since 2001 to help thousands of people to find and keep a home.


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Nationwide and Shelter collaboration logos

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

We’re here for you

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice

3,300

unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice

67%

of people we saw, kept their home thanks to our advice

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice

4,000

people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.

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79%

  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising